Returns & Exchanges
At Cyrusher, we want you to ride with confidence; if you are not fully satisfied with your purchase, you can return your electric bike or gear within 15 days of delivery in its original condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the product in its original box with all chargers, keys, and accessories included to ensure it arrives safely at our facility.
Ship to Cyrusher
Affix the provided shipping label to the box and drop it off at the designated carrier location; please note that restocking fees may apply to used items.
Inspection and Refund
Once our technicians inspect the returned item for any damages, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing